Privacy Policy for Regal Roams

Last Updated: April 25, 2025

At Regal Roams, we are committed to protecting your privacy and ensuring a secure experience as you explore our tour packages and unisex travel companion services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website ([insert website URL]), book our services, or interact with us. By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Who We Are

Regal Roams is a global provider of tour packages and travel companion services, dedicated to enhancing solo travel experiences worldwide. Our contact details are:

• Email: info@regalroams.com
• Phone: XXXX XXXX XX
• Address: XXXX XXXX XXXX XXXX

For questions about this Privacy Policy or our data practices, please contact us at [insert email or Data Protection Officer contact, if applicable].

2. Information We Collect

We collect personal information to provide and improve our services, process bookings, and comply with legal obligations. The types of information we collect include:

a. Information You Provide Directly

• Booking Information: When you book a tour package or travel companion, we collect your name, email address, phone number, billing address, payment details (e.g., credit card information), travel preferences, passport details, and other information required for your itinerary.
• Account Information: If you create an account, we collect your username, password, and contact details.
• Communication: Information you share when contacting us (e.g., via email, phone, or website forms), including inquiries or feedback.
• Health or Special Requirements: Details about dietary needs, medical conditions, or accessibility requirements, if provided for tour planning.

b. Information Collected Automatically

• Website Usage Data: We use cookies, web beacons, and similar technologies to collect data such as your IP address, browser type, device information, pages visited, and time spent on our website.
• Location Data: If you enable location services, we may collect approximate location data to personalize your experience (e.g., suggesting nearby destinations).
• Analytics Data: We use tools like Google Analytics to track website performance and user behavior (e.g., click patterns, booking trends).

c. Information from Third Parties

• Payment Processors: We receive transaction details from payment providers (e.g., Stripe, PayPal) to confirm bookings.
• Travel Partners: Hotels, tour operators, or transport providers may share information (e.g., booking confirmations) to fulfill your tour package.
• Social Media: If you interact with us on platforms like X (@RegalRoams), we may collect publicly available information (e.g., username, comments).

3. How We Use Your Information

We use your information to provide, personalize, and improve our services, including:

• Booking and Service Delivery: Process and confirm tour package and travel companion bookings, coordinate with third-party providers (e.g., hotels, airlines), and communicate itinerary details.
• Customer Support: Respond to inquiries, resolve issues, and provide assistance before, during, or after your trip.
• Personalization: Tailor travel recommendations and companion assignments based on your preferences and booking history.
• Marketing: Send promotional emails, newsletters, or offers about our services (you can opt out at any time).
• Analytics and Improvement: Analyze website usage and booking trends to enhance our services and user experience.
• Legal Compliance: Meet regulatory requirements, such as tax reporting or anti-fraud measures, and respond to legal requests.
• Safety and Security: Verify identities, prevent fraud, and ensure the safety of our travel companions and users.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA) or other regions requiring a legal basis for data processing, we rely on:

• Contractual Necessity: Processing data to fulfill your booking (e.g., name, payment details for tour packages).
• Consent: Using data for marketing or non-essential cookies (you can withdraw consent at any time).
• Legitimate Interests: Improving our services, analyzing usage, or preventing fraud, where these interests do not override your rights.
• Legal Obligation: Complying with laws, such as tax or travel regulations.

5. How We Share Your Information

We do not sell your personal information. We may share data with:

• Third-Party Service Providers: Hotels, airlines, tour operators, or payment processors to fulfill your tour package or booking. These providers are contractually obligated to protect your data.
• Travel Companions: Limited information (e.g., name, itinerary, preferences) is shared with your assigned companion to coordinate your trip.
• Business Partners: Marketing or analytics partners (e.g., Google Analytics) for aggregated, non-identifiable data.
• Legal Authorities: If required by law, court order, or to protect our rights, safety, or property (e.g., fraud investigations).
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, with continued protection.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Enable core website functions (e.g., booking forms, account login).
• Performance Cookies: Track website performance and user behavior (e.g., Google Analytics).
• Marketing Cookies: Deliver personalized ads or track campaign success.

7. Data Retention

• We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
• Booking data (e.g., name, itinerary) is kept for [insert period, e.g., 7 years] to meet tax and travel regulations.
• Account data is retained until you request deletion or your account becomes inactive for [insert period, e.g., 2 years].
• Marketing data is kept until you unsubscribe or withdraw consent.
• After retention periods, data is securely deleted or anonymized.

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit how we process your data in certain cases.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or legitimate interests.
• Withdraw Consent: Opt out of marketing or non-essential cookies at any time.

To exercise these rights, contact us at [insert email]. We will respond within [insert timeframe, e.g., 30 days for GDPR, 45 days for CCPA]. For complaints, you may contact your local data protection authority (e.g., ICO in the UK, CNIL in France).

CCPA-Specific Rights (California Residents):

• Request disclosure of data collected, sold, or shared.
• Opt out of data sales (we do not sell data but may share for marketing).
• Non-discrimination for exercising rights.

9. International Data Transfers

As a global service, we may transfer your data to countries outside your region (e.g., to our servers in [insert country, e.g., USA] or third-party providers). We ensure transfers comply with:

• GDPR: Standard Contractual Clauses (SCCs) or adequacy decisions for EEA data.
• Other Regions: Equivalent safeguards to protect your data.

10. Data Security

We use industry-standard measures to protect your data, including:

• SSL encryption for website and payment transactions.
• Secure storage of booking and payment details.
• Access controls to limit data exposure to authorized personnel.

Despite our efforts, no system is 100% secure. If a data breach occurs, we will notify affected users and authorities as required by law (e.g., within 72 hours under GDPR).

11. Third-Party Links

Our website may contain links to third-party sites (e.g., hotels, payment processors). We are not responsible for their privacy practices. Review their policies before sharing information.

12. Children’s Privacy

Our services are for users aged 18 and older. We do not knowingly collect data from children under 16 (or as defined by local law, e.g., 13 under COPPA in the USA). If we learn of such data, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the “Last Updated” date. Check back periodically. Continued use of our services after changes constitutes acceptance.

14. Contact Us

For questions, concerns, or to exercise your data protection rights, contact us at:

• Email: info@regalroams.com
• Phone: XXXX XXXX XX
• Address: XXXX XXXX XXXX XXXX

We aim to respond within [insert timeframe, e.g., 48 hours]. For GDPR compliance, our Data Protection Officer (if appointed) can be reached at [insert DPO contact, if applicable].